RETURNS OR EXCHANGES

Thank you for choosing fistalainc.com! We’re committed to providing quality products and services, but if you’re not satisfied with your purchase, we offer the following refund terms to ensure a worry-free shopping experience:

Refund Request Period
Customers have 14 days from the date of receipt to submit a refund request. Refund requests received after this period will not be processed.

Return Requirements
Returned items must be unopened, unused, and in their original packaging. Items that have been used or have damaged packaging will not be eligible for a refund.

Refund Process

Please submit a refund request through our customer service email or our website contact form, providing your order number and reason for the refund.
Once your request is approved, please return the item to our designated address as requested and retain proof of shipping.
We will process the refund once we receive the returned item and verify that it meets the return requirements.
Refund Methods
Refunds will be processed using the original payment method and typically appear in your account within two business days of confirming your refund request.

Shipping Costs
If a refund is requested due to product quality issues, we will cover the shipping costs. If a refund is requested for personal reasons (such as a change of mind), the customer will be responsible for the round-trip shipping costs.

Special Circumstances
If the product you received is damaged or incorrect, please contact us immediately upon receipt and we will provide a solution.

If you have any questions or need further assistance, please feel free to contact our customer service team. Your satisfaction is our top priority and we look forward to providing you with a superior aromatherapy experience!